When and How to Submit a Maintenance Work Order

Keeping your apartment in great shape is easy when you know when to call, when to submit a work order, and how to do it. At Eden Apartments, we are here to help with everything from quick fixes to urgent repairs, so you can enjoy your home worry-free.

If there is a fire or immediate danger, always call 911 first. After that, contact our emergency maintenance line.

For urgent situations like flooding, electrical problems, heating or cooling issues, or broken windows and door locks, please call the office during business hours. We can send a maintenance professional right away to help.

For everything else, you can submit a work order through your resident portal:

1. Log in to your portal.

2. Click on Request Maintenance.

3. Fill out the details of the issue and submit.

This includes things like replacing lightbulbs, changing batteries, or fixing something that isn’t working properly. Our team will review your request and get it resolved as quickly as possible.

By knowing when to call and when to submit a work order, you help us respond efficiently and keep your apartment running smoothly.

✨ Tip: For faster service, provide as much detail as possible when submitting your work order, including the location of the issue and any troubleshooting you’ve already tried.